FAQ

Economy-Linen-FAQ-Page

Q: What products/services are offered?

A: We rent, launder, manage and distribute linen and select cleaning products for hospitals and clinics throughout Ohio, Kentucky, and West Virginia.

Q: What are the advantages of doing business with Economy Linen?

A: We deliver more than just hospital linen rental and laundering – we provide integrated service programs to help our clients reduce overall linen costs. When you consider your current energy and labor costs plus recent changes in environmental regulation, it makes sense to contact us to learn more. See The Economy Difference.

Q: What if we use only a small amount of linen in our hospital or clinic?

A: We have the perfect delivery model to meet your needs, no matter how large or small. Our healthcare services division processes linens for large clinics, surgery centers, hospitals, and extended care facilities. We create programs uniquely tailored to each of our client’s needs.

Q: Do you employ environmentally conscious laundry practices?

A: We are among the industry leaders in protecting and conserving the environment. Our Zanesville Production Facility recently underwent over $2M+ in renovations to reduce overall energy and water use.

We are certified Clean Green.

Q: Are there “hidden” costs?

A: No. All costs are presented to clients up front, and explained fully. If you ever have any questions about what you are billed, we are happy to help.

Q: Can we continue to use the linen we own?

A: Of course! Though we prefer that clients use the linens we provide, as they are specifically chosen for comfort, hygiene, and cost-effectiveness, we are happy to launder a facility’s existing linen. Additionally, clients can make use of our linen rental services in the event of shortages.

Q: We already have a laundry on site. What’s the benefit of outsourcing these services to Economy Linen?

A: We provide more than just linen rental and laundering services. When you choose Economy Linen, you receive a full linen management program. We inventory and track your hospital linen usage to find ways to improve your current linen management process and help you cut costs. We also work with you to ensure that your facility never runs out of linens during critical times. Do you know how much your on-premise laundry is actually costing you? When you consider the upkeep and labor of on-site facilities, the space availability, and the energy costs expended, you may be surprised to learn how much more cost-efficient Economy Linen is. Find out how we’ve helped other facilities achieve these goals in our client testimonials and case studies.

Q: What if a wallet, ring, or other item gets mixed in with the soiled linen? Will it be returned?

A: We routinely find items mixed in with soiled linens – from car keys to remote controls to dentures. Because we keep detailed records of our laundry shipments and personally oversee their processing, we are generally able to retrieve and return these items to their owners. Though we cannot guarantee that a lost item will be found, our recovery rate for such items is excellent.

Q: Can I visit the plant to personally see how my linen is processed?

A: Absolutely. We always enjoy having clients take a look at our facility. Please contact us to schedule a tour.

Q: What reports does Economy Linen provide to its clients?

A: We provide reports that help to eliminate waste in the process of choosing linens for your patients. We look at pounds per adjusted patient day, cost per adjusted patient day, how much linen you have on hand versus requirements, and how well you utilize linen. The purpose of these reports is to ensure that our program is running as cost-efficiently as it can while still providing you the best quality linen with an ample supply to your patients.

Q: Are you accredited?

A: Yes, we are fully accredited by the HealthCare Laundry Accreditation Council (HLAC). Learn why HLAC accreditation makes a difference in your choice of laundry providers at hlacnet.org. Economy Linen also meets all standards for processing medical linen as set by OSHA and the Joint Commission.